FAQ FOR POSTCARD ON THE RUN

Postcard on the Run is the mobile app that lets you snap a picture on your phone and send it through the mail as a REAL POSTCARD to anyone, anywhere in the world! Each postcard is personalized with your own photo and message, and worthy of hanging on a refrigerator, fireplace mantle, or office corkboard! The camera, address book and all personalization features are designed to work seamlessly with your device. Postcards can be created and sent from anywhere there is an active cellular or Wi-Fi network.

We created this application to revive the lost art of the printed image. Most digital images are quickly deleted or forever buried in massive virtual galleries – but the magic of holding a real photo touches us in a profound way. Let’s face it, everyone loves getting mail. Plus, elderly folks and young kids don’t always have access to email. With Postcard on the Run, you can always share precious moments with loved ones … the old-fashioned way. 

Have a question, comment or concern? We love hearing from you. Email us at info@postcardontherun.com

Is it easy to use?

Absolutely! If you can make a phone call, you can create a postcard! Just take a photo, add a personal message, pick the recipient, and it arrives in your recipient's mailbox in just a few days.

How much does it cost?

The price varies based on the number of postcards you send. If you send a postcard within the U.S. it only costs $2.49. If you send a postcard outside of the US it costs $2.89. This includes printing, addressing and shipping. If you have any questions, please send us an email: Info@Postcardontherun.com 

Where can I download the application?

Download in the iOS App Store HERE, on Google Play HERE, for Nokia phones HERE and in the Windows Store HERE

What devices are compatible with Postcard on the Run?

iPhone, iTouch, iPad, Android devices, Windows and Nokia. More phones and other devices to come shortly.

What photos can I use to make a postcard?

You can (1) take a new snapshot with your phone (or other supported device), (2) use images aleady stored on your device in your photo library  or (3) use images from your Facebook account via Facebook Connect. NOTE: They must be photos or images that you have the rights to use and send. 

Can I write a message on the front of the postcard?

We want to make sure your photo looks amazing and steals the show! For now, the front of the postcard will only feature your photo.

Can I write a message on the back of the postcard?

Sure, it’s easy. The application will prompt you to write your own personal note. You can also customize the font and/or color of the text written on the postcard. 

What does “Add Signature” mean when I am creating my postcards?

Postcard on the Run has an exclusive feature that allows you to sign your name (or draw an image) with your finger! It’s called a “telestrator” and allows you to add a personal touch to your postcard. This feature is optional but let's be honest, who doesn't want to sign their postcard with their finger, right? 

How do I fill in the mailing addresses for my postcards?

The application accesses your address book and prompts you to choose any number of recipients for your postcards. It will also alert you if there is any missing mailing information needed. If you are alerted that there is missing information, the application will give you the option to send either an email or a text message to the recipient asking them to send you their preferred mailing address. When the recipient responds with their address, the application will automatically update your address book with the new info.

*This is a unique feature of Postcard on the Run. We know there are times when you want to share the moment, but dread the idea of calling someone to get their address. This feature makes it quick and painless! 

Can I address my postcard to a U.S. military installation or vessel?

Yes! Just enter the same information you normally would when mailing to military bases. If you’re not sure how to format it within the app, just follow the directions below:

-Write out the service member's full name in the “First Name” and “Last Name” fields as you normally would.

-In the “Address” field, include the unit/box number or vessel name

-In the “City” field, include the APO/FPO/DPO designation (Air/Army Post Office™, Fleet Post Office or Diplomatic Post Office)

-In the “State” field, include the military ‘state’ designation AA, AE or AP. If shipping to a military installation inside of the U.S. you can use the U.S. State abbreviation. (ie CA or NY)

-In the “Zip Code Field”, include the 9-digit ZIP Code (if one is assigned) as you normally would.

Here are a few examples...

CPT JOHN DOE

UNIT 2050 BOX 4190

APO AP 96278-2050


SGT ROBERT SMITH

PSC 802 BOX 74

APO AE 09499-0074


SEAMAN JOSEPH SMITH

USCGC HAMILTON
FPO AP 96667-3931


MSG JANE DOE

CMR 1250

APO AA 09045-1000

How do I send cards to multiple recipients?

Dont worry, it's easy!  Simply choose all of the recipients from your address book you wish to send your postard to. To save time, you can also create a group of people to send the same card to. You can also manually enter your recipient's addresses in and Postcard on the Run will save it directly to your address book for you!

I like sending postcards but is it environmentally friendly?

YES! Postcard on the Run is SFI certified (Sustainable Forestry Initiative). This means that the trees used to create the cards come from paper/fiber that was obtained through a responsible and globally certified distributor. A portion of the cards are made from recycled materials, and the high gloss coating and ink used on the cards are biodegradable and eco-friendly. 

What do the postcards look like? What are the specs?

The postcards we use print in full color (front and back) in 4”x6” size. The cardstock is UV coated with a slight gloss. Quality reproduction values are achieved with photos from 2 megapixel cameras or better or photos from 300kb or better. Don't worry, most phones built in the last few years can provide high enough resolution for a high-quality reproduction. 

Why are certain photos “unusable” for my postcard?

We want to make you look good! That’s why we will only use photos with at least (1103)x(788) resolution. This way, you know that your postcard – and you – will look your best when arriving for delivery.

Why are some Facebook photos “unusable” for my postcard?

To ensure optimal quality of your postcard, we will only use photos with at least (1103)x(788) resolution. To make more of your future Facebook photos suitable for postcards, you may want to choose the “High Res” option when you create an album; there is a setting you can change on Facebook to allow this.

How do I change the settings to save high resolution photos to Facebook?

When you are uploading images while on Facebook, you will be prompted to name and create your album. There is a setting that says "QUALITY" - this is where you check the HIGH RESOLUTION icon versus Standard. These photos will now be usable for print, as they are minimally compressed. This is the section on Facebook (see image below)

Facebook HIGH RESOLUTION

 

 

 

 

 

 

 

 

How do I pay for the postcards and postage?

It’s easy. You can use any major Credit Card to pay for your postcard. Postage is included! To safeguard your privacy, we create a secure payment token that stays only on your device. This token will allow you to use the application repeatedly without having to enter your credit card information each time. 

If I send a postcard to an address in the US, how long will it take to arrive in someone’s mailbox?

The typical timeframe for delivery varies, aprox 5 business days is a safe estimate for delivery. The application will alert you to the estimated time of delivery at the final screen of the postcard creation process.

If I send a postcard to an address OUTSIDE of the US, how long will it take to arrive in someone’s mailbox?

Mail delivery outside the United States varies. We use first class US Postal Service mail, so your postcards receive the same priority as normal mail would receive if you sent a letter from the US to anywhere outside the US. We add $.40 to all postcards being sent internationally. The application will alert you to the estimated time of delivery at the final screen of the postcard creation process. 

I'm seeing an error when I try to access my photo library that says "the user has denied the application access to their media" 

This error occurs when a user turns off location services for the app in system settings. Unfortunately iOS requires this to be turned on before accessing photos, since they contain GPS data from the place they were taken. To correct this, change your location settings to ON and this system error won't occur.  Additionally, you will want to make sure within PRIVACY SETTINGS on your IOS device that you have Location Services, Contacts and Photos all ON for Postcard on the Run.

What happens if there is a problem with my postcard?

Our #1 priority is making sure you get a high quality photo postcard delivered as soon as we can get it to you. If you aren’t happy with the quality of your postcard, Postcard on the Run is happy to reprint and resend your postcard FREE of charge. On rare occasions, items sent through the mail can get lost. Because we rely on the US postal service this much is out of our control. However, in the rare cases that a postcard does get lost, Postcard on the run is happy to reprint and resend your postcard FREE of charge.

Can you cancel refund my purchase if something goes wrong?

In order to get your postcard in the hands of your recipient as soon as possible, we print and ship your postcard right after you create it. Therefore, we are unable to offer refunds. However, we’ll do whatever it takes to make you happy- including reprinting and reshipping any defective postcards FREE of charge.

Is my credit card information safe?

Absolutely. All transactions are processed and verified by USAEpay in real time. Postcard on the Run does not store this information. The information is in the sole control of USAEpay and subject to their terms and procedures.

How do I add video to my postcard order?

After you successfully create your postcard, you will automatically be asked if you’d like to add a video. Follow the simple 2 step process to upload an existing video from your library or capture a new one right there on the spot.

Can I upload a video on my Android phone?

Unfortunately, for the time being, postcarding with video is only available on iOS devices and Windows devices. We will definitely let you know if and when this changes…

Can I add a video after I’ve already sent the postcard?

Yes! If you decide you don’t want to upload a video right after you create your postcard, you can upload a video anytime- as long as the postcard is still in your “Projects.” To access your projects simply tap “Projects” on the home screen of the app. Once in projects, to add your video tap on the “Video” toggle at the bottom of the screen and choose the postcard you wish to add your video to. It’s that easy!

Where does the video “live” after I add it to the postcard?

Your video will be available to view at a private and unique URL address on the web. No one can view this video except you and your recipient unless either one of you decides to share your video to Facebook, Twitter or Pinterest.

How does my recipient watch my video?

To watch your video, your recipient can either scan the QR code or enter the short form URL printed on the back of your postcard. If you need a QR code reader, simply search for ‘QR scanner’ and download one of the major scanners to your phone. Otherwise go to any computer’s web browser and enter in that unique URL printed on the back of postcard.

Where is Postcard on the Run Located? Where can I send postcards that are addressed to Selena Gomez?

Both the Postcard on the Run team and Selena Gomez loves getting fan mail! After all, who doesn't like getting something in the mail if it's not junk? Feel free to  send postcard, notes or fan mail here:

Postcard on the Run
137 N Larchmont Blvd #133
Los Angeles, CA 90004-3704
 

I am getting the following error message: "There was an error processing your payment. Please try again. If this problem persists then please contact our customer support team".

The following will correct this issue: 

#1 Verify that the First and Last Names in the Sender Info section match what is on your credit card.

#2  Re-enter your credit card information again by setting the STORE PAYMENT INFO? select to "OFF" , re-entering your credit card information, and setting the STORE PAYMENT INFO? to select "ON".

 

Rest assure, when payment info is saved the credit card number is not actually stored either in the app or on our servers. That's important to know. Instead, a token is stored locally which is only sent to our servers if the correct pin is entered.  We then send that token to our payment processor which generated it.  The token is useless to anyone attempting to decode it except for the payment processor company (including us!).

Still have questions? We would love to hear from you. Email us at info@postcardontherun.com