FAQ FOR POSTCARD ON THE RUN
FAQ for Postcard on the Run The Basics We created this application to revive the lost art of the printed image. Most digital images are quickly deleted or forever buried in massive virtual galleries – but the magic of holding a real photo touches us in a profound way. Let’s face it, everyone loves getting mail. Plus, elderly folks and young kids don’t always have access to email. With Postcard on the Run, you can always share precious moments with loved ones … the old-fashioned way.
Postcard on the Run is an easy to use mobile application that allows you to take a photograph from your iPhone, Android (or other supported device) and instantly send it as a real printed postcard to anywhere in the world (USPS delivery). And we mean a real postcard, personalized with your own photo and message, and worthy of hanging on a refrigerator, fireplace mantle, or office corkboard! The camera, address book and all personalization features are designed to work seamlessly with device. Postcards can be created and sent from anywhere there is an active cellular network or Wi-Fi. Postcard on the Run works on iPhones, iPod Touch, Android device and iPad (other devices coming soon). Is it easy to use? Absolutely! Take a photo, add a personal message, pick the recipient, and it arrives in their mailbox in just a few days. How much does it cost? The price varies based on the number of postcards you are sending at a time. It will range from $0.99 to $1.69 each (printed, addressed and mailed). If you have any questions, send an email to Info@Postcardontherun.com
General FAQ
Where can I download the application? Download in the App Store HERE or the Android Market HERE
What devices are compatible with Postcard on the Run? iPhones, iTouch, iPads & Android devices. More phones and other devices to come shortly.
What photos can I use to make a postcard? You can (1) take a new snapshot with your phone (or other supported device), (2) use images from your library on a supported device or (3) use images from your Facebook account via Facebook Connect. NOTE: They must be photos or images that you have the rights to use and send.
Can I write a message on the front of the postcard? We plan to offer this feature soon. For now, the front of the postcard will feature only the photo you choose.
Can I write a message on the back of the postcard? Sure, it’s easy. The application will prompt you to write your own personal note. That includes customizing the font and/or color of the text written on the postcard.
What does “Add GPS location” mean when I start the process to create my postcards? Postcard on the Run allows you to include a small map or Point of Interest of your current location to be included in the design of the card you are creating. The image pulls your current location when you snap a photo on your device and applies a map graphic to a designated spot on the back of the card. This feature is optional when you create the card.
What does “Add Signature” mean when I am creating my postcards? Postcard on the Run has a special feature that allows you to sign your name or draw an image with your figure to be shown on your postcard. It’s called a “telestrator” and allows you to add a personal touch to your postcard. This feature is optional when you are creating your custom postcards.
How do I indicate the mailing addresses where I want to send my postcard? The application accesses your address book and prompts you to choose recipients for your postcards. It will alert you if there is any missing mailing information needed to deliver your postcard to its final destination. If you are alerted that there is missing information, the application will give you the option to send either an email or a text message to the recipient asking them to send you their preferred USPS mailing address. When the recipient responds with their address, the application will automatically update your address book with the new info.
*This is a unique feature of Postcard on the Run. We know there are times when you want to share the moment, but dread the idea of calling someone to get their address. This feature makes it quick and painless!
How do I send cards to multiple recipients? The application will allow you to (1) create a group people and send the same card to multiple recipients (2) pull in addresses/contacts that you may have already pre-sorted on your laptop into contacts. These contacts will appear in the app if you have already created them via your Address Book. Additionally, Postcard on the Run is SFI certified (Sustainable Forestry Initiative). This means that the trees used to create the cards come from paper/fiber that was obtained through a responsible and globally certified distributor. A portion of the cards are made from recycled materials, and the high gloss coating and ink used on the cards are biodegradable and eco-friendly.
What does the postcard look like? What are the specs? The postcards we use print in full color (front and back) in 4”x6” size. The cardstock is UV coated with a slight gloss. Quality reproduction values are achieved with photos from 2 megapixel cameras or better or photos from 500kb or better. Most phones can provide high enough resolution for a high-quality reproduction.
Why are certain photos “unusable” for my postcard? We want to make you look good! That’s why we will only use photos with at least (1103)x(788) resolution. This way, you know that your postcard – and you – will look your best when arriving for delivery.
Why are some Facebook photos “unusable” for my postcard? To ensure optimal quality of your postcard, we will only use photos with at least (1103)x(788) resolution. To make more of your future Facebook photos suitable for postcards, you may want to choose the “High Res” option when you create an album; there is a setting you can change on Facebook to allow this.
How do I change the settings on my Facebook Account to allow High Resolution images to be saved? When you are uploading images while on Facebook, you will be prompted to name and create your album. There is a setting that says "QUALITY" - this is where you check the HIGH RESOLUTION icon versus Standard. These photos will now be usable for print, as they are minimally compressed. This is the section on Facebook (see image below)
How do I pay for the postcards and postage? It’s easy. You can use any major Credit Card. To safeguard your privacy, we create a secure payment token that stays only on your device. This token will allow you to use the application repeatedly without having to enter your credit card information each time.
If I send a postcard to an address in the US, how long will it take to arrive in someone’s mailbox? The typical timeframe for delivery varies, but 5 business days is a safe estimate for delivery. The application will alert you to the estimated time of delivery at the final screen of the postcard creation process.
If I send a postcard to an address OUTSIDE of the US, how long will it take to arrive in someone’s mailbox? Mail delivery outside the United States varies. We use first class mail, so your postcards receive the same priority as normal mail would receive if you sent a letter from the US to anywhere outside the US. We add $.20 to all postcards being sent internationally. The application will alert you to the estimated time of delivery at the final screen of the postcard creation process.
I'm seeing an error when I try to access my photo library that says "the user has denied the application access to their media" This error occurs when a user turns off location services for the app in system settings. Unfortunately iOS requires this to be turned on before accessing photos, since they contain GPS data from the place they were taken. To correct this, change your location settings to ON and this system error won't occur.
Is my credit card information safe? All transactions are processed and verified by Trust Commerce in real time. Postcard on the Run does not store this information. The information is in the sole control of Trust Commerce and subject to their terms and procedures.
